Job Overview:

Join our team as a Customer Solutions Specialist where you'll play a vital role in providing exceptional customer service in a dynamic environment.

Job Details:

We are seeking a Customer Solutions Specialist to handle customer inquiries, resolve issues, and ensure a seamless experience for our clients.

Responsibilities:

• Act as the primary contact for premium customers
• Address customer concerns and provide appropriate solutions
• Offer guidance and support to train new staff members
• Investigate customer complaints and resolve issues efficiently
• Coordinate with internal teams to ensure customer satisfaction

Requirements:

• Minimum 1 year of relevant work experience
• Experience in cargo claims preferred
• Knowledge of transportation operations or logistics
• Ability to effectively communicate with customers
• Experience working in a team environment

Benefits:

• Full health insurance from day one
• Life and disability insurance coverage
• Up to 13 days of PTO in the first year
• 401(k) option with company match
• Education assistance

Other Details:

Join our team in New York, New York to make a difference in the transportation industry. With opportunities for growth and a supportive work environment, you can build a successful career with us.

If you are ready to take on challenges, provide exceptional service, and grow with us, apply now to join our team!