Job Overview:

Join our team as a Customer Service Representative in Elyria, Ohio. We are looking for individuals with excellent communication skills and a strong customer service background to assist with inquiries and provide support.

Job Details:

As a Customer Service Representative, you will be responsible for handling customer inquiries, billing shipments, resolving documentation errors, and performing general clerical duties. This role requires flexibility to work various shifts, including nights and weekends.

Responsibilities:

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries and provide rate quotes.
• Perform general clerical duties including answering phone calls and data entry.
• Process freight and related documentation for customer resolution.

Requirements:

• Minimum of 2 years of customer service experience.
• Strong computer skills, typing, and 10-key proficiency.
• Experience with Microsoft Office.
• Availability to work different shifts, including nights and weekends.

Benefits:

• Starting pay at $20.63 per hour.
• Full health insurance benefits from day one.
• Life and disability insurance coverage.
• Up to 13 days of paid time off in the first year.
• 401(k) option with company match.

Other Details:

Customer Service Representatives should be prepared to handle inquiries, assist with documentation, and provide exceptional service in a fast-paced environment. At our company, we value diversity, communication, and dedication to our team members.

If you are ready to take on a new challenge and join a dynamic team in Elyria, Ohio, we encourage you to apply today. Your passion for customer service and strong communication skills will make you a valuable asset to our team.