Job Overview:

We are looking for a dedicated and skilled Customer Service Representative to join our team in Bay Shore, New York. If you have a passion for providing exceptional customer service and handling inquiries effectively, this role is perfect for you.

Job Details:

The Customer Service Representative will be responsible for assisting customers with inquiries, billing, and documentation errors. This role requires strong computer skills, the ability to work various shifts, and excellent communication abilities.

Responsibilities:

• Bill shipments accurately according to pricing agreements
• Resolve documentation errors efficiently
• Assist customers with inquiries and provide rate quotes
• Perform general clerical duties such as data entry and filing
• Process damaged freight documentation for resolution

Requirements:

• 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Available to work various shifts including days, evenings, nights, and weekends
• Transportation experience preferred
• Excellent verbal and written communication skills

Benefits:

• Competitive starting pay of $20.10
• Full health insurance benefits from day one
• Life and disability insurance coverage
• Up to 13 days of paid time off in the first year
• 401(k) option with company match

Other Details:

All Customer Service Representatives must be willing to walk and/or stand for extended periods at a loading dock. We area global transportation services provider that values communication skills and offers growth opportunities to its employees.

If you are ready to take on this exciting opportunity in Bay Shore, New York, join us with us and be part of our dynamic team! We are an Equal Opportunity/Affirmative Action employer, and we look forward to reviewing your application.