Job Overview:

We are seeking a Customer Service Representative in the transportation industry to join our team in Cypress, Texas. As a vital part of our operations, you will handle customer inquiries, resolve issues, and ensure efficient shipment processes.

Job Details:

The Customer Service Representative role involves handling customer inquiries, billing shipments, resolving documentation errors, and providing general clerical support. You will need to be available for various shifts, including days, evenings, nights, and weekends.

Responsibilities:

• Bill shipments accurately based on pricing agreements
• Resolve documentation errors in a timely manner
• Assist customers with inquiries, rate quotes, and billing questions
• Perform general clerical duties including phone calls and data entry
• Process freight and related documentation for customer resolution

Requirements:

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Transportation experience preferred
• Excellent verbal and written communication skills

Benefits:

• Starting pay at $20.63 per hour
• Full health insurance benefits from day one
• Life and disability insurance coverage
• Up to 13 days of paid time off in the first year
• 401(k) option with company match

Other Details:

As a Customer Service Representative with us, you will have the opportunity to work in a challenging environment and contribute to the success of our global transportation services. We value effective communication and offer growth opportunities to our employees in Cypress, Texas.

If you are ready to take on this exciting role and be part of a dynamic team, we encourage you to apply and be a part of our mission for excellence in the transportation industry!