Job Overview:

Join our team as a Customer Care Specialist dedicated to providing excellent service and support. Utilize your experience and skills to assist customers with their inquiries and ensure their satisfaction.

Job Details:

We are seeking a Customer Care Specialist to handle customer inquiries, investigate shipment concerns, and provide timely solutions. This role requires attention to detail and excellent communication skills.

Responsibilities:

• Investigate distressed shipment and cargo claim concerns
• Keep customers informed and escalate issues if necessary
• Utilize internal systems to provide shipment information
• Support customer shipment change requests
• Respond to customer inquiries using various systems

Requirements:

• 1 year of related work experience
• Proficiency in Microsoft Office and business-related applications
• High school diploma or equivalent
• 3 years of customer service experience
• Available to work various shifts
• Familiarity with CRM technology

Benefits:

• Competitive compensation package
• Full health insurance benefits on day one
• Life and disability insurance

Other Details:

This position in Franklin, Tennessee offers an exciting opportunity to grow within a dynamic team. We are committed to providing a supportive work environment that encourages professional development and advancement.

If you are ready to excel in a customer-focused role, apply now and be part of our team in Franklin, Tennessee.